CALLING 9-1-1
WHAT WILL THE DISPATCHER ASK ME?
When you dial 9-1-1 your call is answered by professionally trained personnel. It is their job to assess the situation and determine the appropriate response.
What is the address of the emergency?
What is the phone number you are calling from?
Tell me exactly what happened.
Are you armed?
What is the suspect wearing?
Remain calm and speak clearly. Do not panic. If you are excited, it is sometimes difficult to obtain the critical information necessary for a quick response to your emergency.
Try not to be impatient if you do not understand the nature of their questions, there is a reason!
CALLING ON A CELL PHONE?
Be aware that when you dial 9-1-1 from a cellular phone, your call may not be routed to the correct 9-1-1 center. Your call may connect with a cell tower out of the area of your emergency.
In addition, cellular 9-1-1 calls do not automatically provide the phone number and location from which you are calling.
CALL 9-1-1 ON ACCIDENT?
If you call 9-1-1 on accident do not hang up!
Stay on the line and verify your location, phone number, and if there is/is not an emergency. Every 9-1-1 hangup Dispatchers have to recall, and send Law Enforcement to.
