When you dial 9-1-1 your call is answered by professionally trained personnel. It is their job to assess the situation and determine the appropriate response.

• What is the address of the emergency?

• What is the phone number you are calling from?

• Tell me exactly what happened.

• Are you armed?

• What is the suspect wearing?

Remain calm and speak clearly. Do not panic. If you are excited, it is sometimes difficult to obtain the critical information necessary for a quick response to your emergency.

Try not to be impatient if you do not understand the nature of their questions, there is a reason!

Be aware that when you dial 9-1-1 from a cellular phone, your call may not be routed to the correct 9-1-1 center. Your call may connect with a cell tower out of the area of your emergency.

In addition, cellular 9-1-1 calls do not automatically provide the phone number and location from which you are calling.

If you call 9-1-1 on accident do not hang up!

Stay on the line and verify your location, phone number, and if there is/is not an emergency. Every 9-1-1 hangup Dispatchers have to recall, and send Law Enforcement to.