9-1-1 is intended for EMERGENCY use only and should be dialed when a police, fire or medical response is required immediately. Examples of 9-1-1 emergencies include fire, crime in progress or just occurred, or medical crisis. A good rule of thumb is when life or property is threatened or at immediate risk or if there is a good chance that a criminal can be apprehended. If you are unsure how serious an incident is, do not hesitate to call 9-1-1. Assistance will be dispatched to the most critical calls first.
Never make a test call to 9-1-1. These, as well as all other non-emergency calls occupy the dispatcher and tie up the phone lines and equipment, making them unavailable for people in real emergency situations.
Never call 9-1-1 and hang up. If you accidentally dial 9-1-1, do not hang up. Let the call taker know that you accidentally called. Otherwise, the call taker will attempt to call you back, and if unable to reach you, will trace the call (if necessary) and dispatch police to the location in an attempt to identify the emergency. This ensures that a caller who is incapacitated or unable to communicate with the call taker can receive help.
Our non-emergency / business telephone numbers ring in the dispatch center 24 hours a day, seven days a week. Find our non-emergency / business telephone numbers at the "CONTACT US" link located in the button bar on the left side at the TOP of this page. If in doubt, call 9-1-1. Better safe than sorry.
Contact your local utility provider for questions relating to or to report power outages.
Please remember that by increasing the use of non-emergency numbers and restricting the use of 9-1-1 to emergencies only will help to ensure that 9-1-1 is readily available to all citizens during real emergency situations.